PRIVACY POLICY

3. Whose data do we use?

We process the personal data of anyone who has contacted us or visited our website. This includes visitors, individual customers, business customers, and contacts at our partner organizations.

4. How do we obtain your data?

We receive the data directly from you as soon as you:

• create an account
• enter information on our website
• contact us via email, phone, or other means

5. What information do we collect from you?

We use the following information:

• name
• email address
• Company name

6. What do we use your information for?

We use your personal data only for the purposes for which we are authorized to use it:

• we have received your consent to use your personal data
• we use your data because we want to provide you, as a customer, with the best service, and we cannot do so without that information

7. How long do we retain your data?

We retain your personal data for as long as required by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer of ours, we will retain your data in accordance with the statutory retention period of seven years. After that, we will retain your data solely for statistical purposes and to handle any complaints or legal matters. If you’d like to know more about how long we retain specific data about you, please contact us.

8. Who do we share your data with?

Your personal data is used only by us. We will never share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

10. How secure is your data with us?

We have taken extensive measures to secure your data as effectively as possible, both organizationally and technically. We have secured our systems and various communication channels to ensure that your data does not fall into the hands of others. Your data is therefore safe with us. We also ensure that your data is used only by people who have received our authorization to do so. If you have questions about the specific security measures we use, please contact us.

11. What can you ask of us?

Because we use your personal data, you have various rights. We have listed these rights for you below.

• Right to Information: We must explain to you in a clear and understandable way what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.
• Right of access: You may always ask us to let you see the data we have about you.
• Right to rectification: You may ask us to correct your data if it is inaccurate or incomplete.
• Right to object: You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can let us know that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.
• Right to data portability: If you are a customer of ours or have given consent for the use of your data, you may ask us to send you the digital data we have about you. This allows you to transfer that data to another organization if you wish.
• Right to restriction: You may ask us to restrict the use of your data. This means that, in certain cases, we may only store your data but not use it.
• Right to be forgotten: You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases, we cannot or are not yet permitted to delete your data. For example, we are required to retain certain data for 7 years for the tax authorities.
• Right to File a Complaint: You may file a complaint regarding how we handle your data. If you have a complaint, we’d be happy to resolve it for you. Please contact our Data Protection Officer for this purpose. You may also file your complaint with the Dutch Data Protection Authority. Of course, we hope it doesn’t come to that, but as a last resort, you may also take legal action. In that case, the court in the city where Better World BV is headquartered will handle your complaint.

How do I submit a request or complaint?

Send your request or complaint to our Data Protection Officer at privacy@betterworld.nl. We will process your request or complaint within 30 days. If there are multiple requests or complaints, or if your request or complaint is complex, this may take longer. In that case, we will contact you within 60 days at the latest. We may ask you to verify your identity. In that case, we’ll request certain information from you to ensure that you are the person to whom the personal data pertains.

12. What rules apply to this privacy statement?

Our privacy statement must meet various requirements. These requirements are primarily set forth in the General Data Protection Regulation. In addition, the general rules applicable under Dutch law apply to our privacy statement.

13. What cookies do we use?

You can choose which of your data we are allowed to use. If you have given us permission to personalize your profile based on your browsing and search behavior, we can tailor our website specifically to you, making it easier and more personalized to use. We do this using cookies. A cookie is a small text file that is placed on your device when you visit our website. We use the following types of cookies on our website:

• functional cookies, such as session and login cookies for tracking session and login information
• tracking cookies, such as advertising cookies, which are intended to display relevant advertisements

More specifically, we use the following cookies:

• Google AdWords (tracking cookie)
• LinkedIn
• Twilio Segment

14. How do we handle data from minors?

Our website and our organization do not specifically target minors. This means that if you are under 18 years of age, you need permission from a parent or guardian to use our website. If you are a minor when visiting our website or online store, we assume that you have obtained this permission prior to your visit.

15. Do you have a question about this privacy statement?

Do you have a question about our privacy statement? Please feel free to contact us by sending an email to privacy@betterworld.nl. We’re happy to help.